1. Scope and data controller
Chiblane is a local discovery platform that helps users find nearby places, posts, offers, and events. This policy applies to the Chiblane mobile app, the Chiblane Partners web pages, partner registration forms, and related services.
In this policy, "Chiblane", "we", "us", or "our" refers to the operator of the Chiblane platform. You can contact us at contact@chiblane.com.
2. Personal data we collect
We collect only the data reasonably necessary to provide, secure, improve, and administer Chiblane.
- Partner registration data: first name, last name, project name, project type, mobile phone number, optional landline number, city, email address, password, acceptance records, registration date, and account status.
- Professional content: profile information, posts, offers, events, descriptions, location information, photos, opening hours, and other content submitted to the platform.
- Visitor app data: account information, preferences, interactions with places or events, saved items, searches, and location data when authorized by the user.
- Technical data: IP address, device type, browser or app version, operating system, session identifiers, security logs, diagnostics, and usage events.
- Communications: messages, support requests, emails, contact forms, and administrative exchanges.
3. Purposes of use
We use personal data for clear purposes related to the operation of Chiblane.
- creating and reviewing partner account requests;
- providing access to partner spaces and app features;
- displaying places, posts, offers, and events to nearby users;
- personalizing discovery, search, and local recommendations;
- communicating about the account, support, moderation, security, and service updates;
- detecting abuse, fraud, spam, technical incidents, or unauthorized access;
- measuring performance and improving the Chiblane experience;
- complying with our legal, regulatory, accounting, tax, and security obligations.
4. Legal bases and consent
Depending on the context, we process data because it is necessary to provide the service, because you have given your consent, because we have a legitimate interest in operating and securing Chiblane, or because a legal obligation requires it.
When processing is based on consent, particularly for certain location permissions or optional communications, you can withdraw that consent through the app, your device settings, or by contacting us.
5. Location data
Chiblane is built around local discovery. If a visitor enables location access, we may use this data to display nearby places, events, posts, and offers. The user can disable location access from their device settings.
Professional partner locations may be displayed publicly when a profile, event, offer, or post is published.
6. Sharing and service providers
We do not sell personal data. We may share certain data with service providers that help us host, maintain, secure, analyze, communicate, or operate the platform. These providers may process data only for the services they provide to Chiblane.
We may also disclose data when required by law, to protect rights or safety, to investigate abuse, or as part of a merger, acquisition, financing, or business transfer.
7. International transfers
Some service providers or infrastructure may be located outside your country. When data is transferred internationally, we seek to apply technical, contractual, and organizational safeguards appropriate to applicable requirements.
8. Retention period
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including account administration, legal compliance, dispute resolution, fraud prevention, security, and records necessary for the business.
Partner registration files may be retained while the request is being reviewed, while the account exists, and for a reasonable period after closure when necessary.
9. Security
We use reasonable administrative, technical, and organizational measures to protect personal data. Passwords submitted during partner registration are stored in hashed form. Because no system is completely secure, each user must keep their access credentials confidential.
10. Your rights
Depending on your situation and applicable law, you may have rights to access, rectify, update, delete, object to, restrict, or obtain a copy of your personal data. You may also withdraw your consent when processing is based on consent.
To exercise your rights, contact us at contact@chiblane.com. We may request information necessary to verify your identity before processing the request.
11. Cookies and similar technologies
The Chiblane website may use cookies or similar technologies to manage sessions, security, preferences, analytics, and performance. You can control cookies through your browser settings.
12. Minors
Chiblane is not intended for children who have not reached the age required by applicable law to create an online account. If you believe a child has submitted personal data to us, contact us so we can review the situation.
13. Updates to this policy
This page may be updated from time to time to reflect changes to the platform, legal obligations, or our practices. The effective date indicates the latest update to the policy.
14. Contact
For any question, request, or complaint relating to privacy, contact Chiblane at contact@chiblane.com.